SUN&BLUE Congress

Conditions of purchase

Website edited and managed by EVENTISIMO, S.L.U. with NIF (Tax ID) B-38.651.626, a company domiciled in Mairena del Aljarafe (Seville), c/ Balance nº 16, Pol. Ind. PISA, Mairena del Aljarafe (Seville), registered in the Mercantile Registry of Seville. VOLUME: 5,885 FOLIO: 222 REGISTRATION: 2nd ENTRY: SE-102,275. hereinafter also referred to as THE COMPANY.

In compliance with the provisions of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, EVENTISIMO, S.L.U. informs the User of the website, prior to the provision of the service, of the procedures and obligations that must be carried out for the effective conclusion of the contract:

a. The User undertakes to carefully read the content of these General Conditions of Contract, Website Use, and Privacy Policy (hereinafter the Conditions).

b. The User undertakes to enter the personal data and essential additional information for the provision of the service. EVENTISIMO, S.L.U. guarantees, through the provisions of these Conditions, full compliance with the applicable consumer and user protection regulations, protecting their legitimate interests from the beginning to the end of the contracting process for products, services, content, and/or tools supplied through the website.

1. PURPOSE AND GENERALITIES

The purpose of this document is to establish the General Conditions for the Online Contracting of ticket sales for the Sun&Blue event and associated services (hereinafter the Service) provided by EVENTISIMO, S.L.U., through https://sunandbluecongress.com/ (hereinafter the Portal). The use and contracting of the Service imply adherence to and express acceptance of these General Conditions of Contract, as well as the General Conditions of Use of the Portal and Privacy Policy.

These Conditions, together with any particular conditions that may be established, regulate the legal relationship derived from the contracting processes formalized by the User through the website https://sunandbluecongress.com/

The User expressly accepts full and unreserved adherence to these stipulations in the version published by EVENTISIMO, S.L.U. at the time the User acquires the products, services, content, and/or tools in which they are interested. Therefore, the User undertakes to carefully read the contracting conditions each time they proceed to contract any product, service, content, and/or tool, as these may have been modified since the last time they accessed. These Conditions do not exclude the possibility that certain products, services, content, and/or tools offered through the website may be subject to particular conditions, in which case, they will be made available to the User. By accepting these Conditions, the User declares:

a. That they are a person with the capacity to contract.

b. That they have read and accept these Conditions. The User will always have access, prior to the start of the product, service, content, and/or tool contracting procedure, to the contracting conditions, which may be stored and/or reproduced on a durable medium. EVENTISIMO, S.L.U. provides the User with the email address hello@sunandbluecongress.com to address any questions regarding these Conditions, particular conditions, or User License Agreements.

Through its portal, THE COMPANY provides information about its products and offers the possibility of their acquisition. Due to the content and purpose of the Website, individuals who wish to benefit from its services must have the status of "Client," which is acquired by purchasing its services, previously registering as a user. The status of Client implies adherence to the Conditions of Use of the version published at the time the Website is accessed.

In any case, there are pages of the Website accessible to individuals or legal entities that do not register or initiate a product purchase (hereinafter, "Users"). In this sense, Users who access these parts of the Website agree to be subject to the terms and conditions set forth in these General Conditions, to the extent that they may be applicable.

THE COMPANY wishes to inform its Clients and Users that it is exclusively aimed at an audience over 18 years of age and that the territory in which it accepts and distributes orders is that comprised by the Peninsula and Balearic Islands (hereinafter, the "Territory").

2. IDENTIFICATION OF THE CONTRACTING PARTIES

On the one hand, EVENTISIMO, S.L.U., a company domiciled in Mairena del Aljarafe (Seville), c/ Balance nº 16, Pol. Ind. PISA, Mairena del Aljarafe (Seville), registered in the Mercantile Registry of Seville. VOLUME: 5,885 FOLIO: 222 REGISTRATION: 2nd ENTRY: SE-102,275. On the other hand, the User, who is the one who uses the website, as well as the products, services, content, and/or tools offered through it and whose identifying data are those provided directly by them by incorporating their data into the various forms that EVENTISIMO, S.L.U. makes available to access, whether for a fee or free of charge, any of the products, services, content, and/or tools offered through the website owned by EVENTISIMO, S.L.U. Responsibility for the authenticity of the data provided corresponds directly and exclusively to the User.

3. MODIFICATION OF THE CONTRACTING CONDITIONS AND WEBSITE USE

EVENTISIMO, S.L.U. may modify these stipulations whenever there is sufficient cause or reason to do so. It is understood that there is sufficient cause or reason for modification, by way of example and not limitation, when it aims to:

a. Expand the range or number of products and services made available to the User or improve existing ones.

b. Adapt the products and services object of this contract to advances that may occur due to the development of new information technologies.

c. Modify, replace, or update the prices of products and services offered through the website.

4. DESCRIPTION OF THE SERVICE

https://sunandbluecongress.com/ offers an online sales service for Sun&Blue registrations available 24 hours a day. https://sunandbluecongress.com/ provides users with an advance ticket sales service, facilitating the acquisition of tickets, managing the distribution of these on behalf and for the account of the promoter. EVENTISIMO, S.L.U. through the portal aims to provide sponsors and the general public with a channel for acquiring said tickets, acting as the event promoter.

5. PURCHASE PROCESS

5.1. Need for Registration
In general, for contracting the Portal Services (ticket purchase), User Registration will be necessary prior to ticket acquisition. 

5.2 Price
Ticket prices are published on the website. Prices include the corresponding Value Added Tax according to the regulations in force during the purchase process.

5.3 Purchase procedure
The language in which the User may formalize the contract is Spanish and English.

The procedure for purchasing products through the Website is as follows:

1st.- From the desired purchase page, the User must click on the button labeled "Registration".

2nd.- Next, the User must select, by clicking on the button labeled "Registration" for the event selected in the first step of the contracting procedure, and must include their data and the form as an initial requirement for registration and ticket purchase.

At this point, the User must identify themselves on the Website: They must add their personal data, accept the purchase conditions (mandatory), and accept to receive corporate information from Sun&Blue (optional).

The new User must provide the data marked as mandatory with a red asterisk, accept the Privacy and Cookies Policy. All data entered by the User must be accurate, current, and truthful.

3rd.- Once the event Registration is selected, the User will select the services they wish to acquire in their own name.

4th.- At this time, if the User wishes to continue with the purchase process for the selected tickets, they must click on the button labeled "Continue".

5th.- At this moment, the User must expressly accept these "General Conditions of Use and Contracting" and click on the button labeled "Continue with verification" before the final confirmation of the order.

6th.- Next, the User must select one of the following available payment methods:

Credit/debit card, accepting Visa, 4B, Mastercard, and Visa Electron. Payment will be made securely through REDSYS.

7th.- Finally, the User must provide the additional data corresponding to the selected payment method and confirm the purchase after accepting these general conditions.

8th.- The User will receive, at the email address designated in the registration form, an email confirming the correct completion of the purchase process with information regarding the event for which tickets have been acquired, as well as an order reference number. This reference number uniquely identifies the purchase made through the Website and is how EVENTISIMO, S.L.U. staff will identify your purchase should you need to make any inquiries.

EVENTISIMO, S.L.U. will keep an electronic proof of the contract made by the User, although it will not be available to them. Registered Users may access, through their "Personal Area," the history of purchases made on the Website.

5.4 Sending of invoices
The User knows and accepts that EVENTISIMO, S.L.U. will only send their invoices to the email address provided during the registration process. However, the User may request at any time that invoices be sent on paper, for which they must send their request to hello@sunandbluecongress.com

5.5 Password
The registered User will be responsible at all times for the custody of their password, consequently assuming any damages that may arise from its improper use, as well as from its transfer, disclosure, or loss. For these purposes, access to restricted areas and/or the use of Website services and content carried out under the password of a registered User will be deemed to have been carried out by said registered User, who will be responsible in all cases for said access and use.

5.6 Fraudulent use of tickets
Although several copies of the ticket may be printed, only the first ticket presented will be considered valid, and under no circumstances will entry be permitted to those who subsequently attempt it with the same ticket or copies derived from it. Any action contrary to that indicated in this paragraph and from which civil, criminal, and/or administrative responsibilities may arise, are solely and exclusively the responsibility of the buyer. If the confirmation email does not reach your "Inbox" as some internet services detect it as spam, we recommend that you always check the "Junk Mail" section.

The illegal resale of a ticket or the attempt of illegal resale constitutes sufficient cause for the seizure or cancellation of said ticket without the right to a refund or any other type of compensation.

The use of this electronic payment system to acquire tickets will constitute an electronic fraud offense, provided for in article 248 of the Penal Code and punishable by up to six years in prison, when any of the following circumstances concur:

- Providing false data of the buyer or the card number used as a means of payment

- Using data of persons other than the buyer

- Providing card numbers that do not match that of the buyer

- Usurping the status of holder of third-party cards

- Using card numbers generated with computer programs or similar algorithms.

A ticket may not be used for advertising, commercial, promotional, gaming, contest, or betting purposes without prior, express, and reliable authorization from the Promoter.

EVENTISIMO, S.L.U. declines all responsibility regarding tickets purchased at unofficial points of sale. EVENTISIMO, S.L.U. is not responsible for possible price differences with other means or sales channels.

The ticket or tickets are issued in accordance with the rules and regulations of the venue and the event Promoter. All details will be available to the user at the venue. Violation of any of said rules and regulations, or any other act that may cause damage, harm, or grievance, will entitle the venue or the event Promoter to expel the user from the venue. In any case, EVENTISIMO, S.L.U. recommends and refers the buyer to the rules established, in each case and for each event, by the Promoter of the specific event or show at any given time.

6. RETURNS POLICY AND RIGHT OF WITHDRAWAL

6.1. Returns Policy
The User must ensure, before processing the reservation, the accuracy and adequacy of the data entered, as it is not possible to return tickets purchased once the purchase has been made. Not being able to attend the event or making an error when purchasing tickets are not reasons that allow for their return. Tickets may only be canceled due to possible technical or operational incidents attributable to EVENTISIMO, S.L.U. In this sense, the User may not exercise the right of withdrawal or resolution provided for in article 103 of Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16, as its exercise is excluded.

Notwithstanding the foregoing, when the amount of a purchase has been fraudulently or improperly charged, using the number of a payment card, the holder thereof may request the cancellation of the charge from EVENTISIMO, S.L.U. provided that prior presentation of a complaint for these facts is accredited.

The refund of the amount thereof will be made by written claim, which must be accompanied by the documents (complaint) accrediting the loss or theft of the card with which the payment was made.

In case of event cancellation or change of dates, EVENTISIMO, S.L.U. as promoter will proceed to refund the price. The refund of the amount of tickets purchased online will be executed by the same means by which the purchase was made within an approximate period of 30 business days from the date of public communication of the congress suspension.

7. CUSTOMER OBLIGATIONS

The client of https://sunandbluecongress.com/ undertakes to provide real and truthful data requested in the various forms on the portal. They assume that, if the data entered is erroneous, their ticket may be canceled for a specific show or event if the organization does not consider their identity sufficiently proven and linked to the data in our store. Likewise, the user undertakes to enter a valid email address to which their purchase receipt can be sent. EVENTISIMO, S.L.U. reserves the right that, in case of detecting a resale or fraud of tickets purchased through this channel, these will be canceled and returned to their buyer without any condition.

In general, laser pointers, animals (except guide dogs), and customer's food and drink are prohibited.

8. EXCLUSION OF WARRANTIES AND LIABILITIES

EVENTISIMO, S.L.U., in its capacity as distributor and promoter of Sun&Blue, will not be liable, neither indirectly nor subsidiarily, for damages of any nature arising from the contracting of third-party Services on the Portal, as well as from the lack of legality, reliability, usefulness, truthfulness, accuracy, completeness, and timeliness thereof. By way of example, and in no case limiting, it will not be responsible for damages of any nature derived from a) the infringement of intellectual and industrial property rights and the defective fulfillment or non-fulfillment of contractual commitments acquired by third parties; b) the performance of acts of unfair competition and illicit advertising; c) the inadequacy and defrauding of the expectations of the Services and Contents of third parties; d) vices and defects of all kinds of the Services and contents of third parties provided through the Portal. 

EVENTISIMO, S.L.U. participates as a promoter of the events offered for sale. EVENTISIMO, S.L.U. as promoter is responsible for the visibility conditions of the venue where the event or show takes place, its acoustic quality, the comfort of the premises, accessibility, etc. EVENTISIMO, S.L.U. is not responsible for the loss or theft of the ticket. 

Changes that occur after the start date of ticket sales such as date changes, cancellations, etc., are solely and exclusively the responsibility of Sun&Blue as promoter. In the event of any change, EVENTISIMO, S.L.U. undertakes to publish it on its website as soon as it becomes aware of them in order to keep our users properly informed. At the venue, EVENTISIMO, S.L.U. is not responsible for any personal belongings.

EVENTISIMO, S.L.U. informs that the event may be recorded for commercial and/or promotional purposes by both EVENTISIMO SLU and group companies, as well as by its sponsors. Ticket holders grant their consent by accessing the event venue for their image to be recorded and subsequently reproduced for the aforementioned purposes as part of the audience. EVENTISIMO, S.L.U. reserves all image and intellectual property rights of the show. EVENTISIMO, S.L.U. reserves the right to modify the event program. It is a condition of admission to keep the ticket complete and in good condition.

EVENTISIMO, S.L.U. reserves the right of admission and may search the public at the entrance. No object considered dangerous by the Organization is allowed.

Tickets may be restricted to a maximum number per person, per credit card, and, for some events, per family.

The portal incorporates appropriate safeguards and uses industry-standard technology to improve the security, integrity, completeness, accuracy, and protection of the personal data it has collected, and has established reasonable precautions to protect that information from possible loss or misuse. Its data protection and security rules are periodically reviewed and improved when necessary, and it strives to ensure that only authorized persons can access the information you provide.

9. MINORS

In the case of contracting by minors, EVENTISIMO, S.L.U. is not responsible for the truthfulness and accuracy of the data filled in by the user and therefore cannot ascertain their age with absolute certainty. For this reason, it will not assume any responsibility for persons who violate regulations, are minors, or have been previously expelled from the web. EVENTISIMO, S.L.U. may contact the user at any time to demonstrate their real age by means of a photocopy of their ID or equivalent. Failure to respond within the deadline may result in the blocking or cancellation of the profile. If we become aware that a minor under 18 has a profile, we may proceed to block or delete it.

10. SECURITY AND CONFIDENTIALITY

EVENTISIMO, S.L.U. guarantees security and confidentiality in all communications with its clients. All online payment operations are carried out through a secure server, which protects data against attempts of violation by third parties. The purchase process data is stored in a database designed for this purpose. EVENTISIMO, S.L.U. guarantees the protection and confidentiality of personal, home, payment, and any other type of data provided by our clients in accordance with the provisions of EU Regulation 2016/679 on Data Protection. All data provided by our clients through the website https://sunandbluecongress.com/ or to its employees will be included in an automated personal data file created and maintained under the responsibility of EVENTISIMO, S.L.U. for the purpose established in each data collection form. Said form will allow accepting or not purposes and uses other than those necessary for the fulfillment of this contract and future contracts. In compliance with the provisions of EU Regulation 2016/679 on Data Protection, clients of https://sunandbluecongress.com/ may, at any time, exercise their rights of access, rectification, cancellation, and opposition regarding their personal data by communicating it via email to hello@sunandbluecongress.com. If the data supplied is associated with a purchase, Spanish legislation requires us to keep it for at least five years, so it cannot be deleted or rectified, although it can be blocked (canceled), even if the client so requests.

EVENTISIMO, S.L.U. reserves the right to modify these Purchase Conditions in order to adapt them to the current applicable legislation at any time, jurisprudential developments, and common market practices. This version is dated May 2020.

11. INTELLECTUAL AND INDUSTRIAL PROPERTY

EVENTISIMO, S.L.U. holds all rights to the content, design, and source code of this website and, especially, including but not limited to, photographs, images, texts, logos, designs, trademarks, trade names, and data included on the Web.

Clients and Users are warned that such rights are protected by current Spanish and international legislation regarding intellectual and industrial property.

Likewise, and without prejudice to the foregoing, the content of this Web is also considered a computer program, and therefore, all current Spanish and European Community regulations on the matter also apply.

Total or partial reproduction of this Website, or any of its contents, is expressly prohibited without the express written permission of EVENTISIMO, S.L.U. Likewise, copying, reproduction, adaptation, modification, distribution, commercialization, public communication, and/or any other action that involves an infringement of current Spanish and/or international regulations on intellectual and/or industrial property, as well as the use of the Website contents, is strictly prohibited if not with the prior express written authorization of EVENTISIMO, S.L.U.

EVENTISIMO, S.L.U. informs that it does not grant any license or implicit authorization on intellectual and/or industrial property rights or on any other right or property related, directly or indirectly, to the contents included in the Web.

Only the use of the contents of the web domain for informational and service purposes is authorized, provided that the source is cited or referenced, the user being solely responsible for their misuse.

12. ACCESS AND STAY ON THE WEB. OUR CONTENTS.

Clients and Users are fully responsible for their conduct when accessing information on the Web, while browsing it, as well as after having accessed it. As a consequence of the foregoing, Clients and Users are solely responsible before EVENTISIMO, S.L.U. and third parties for:

The consequences that may arise from the use, for illicit purposes or effects or contrary to this document, of any content of the Web, whether or not elaborated by EVENTISIMO, S.L.U., published or not under its name officially. As well as the consequences that may arise from the use contrary to the content of this document and harmful to the interests or rights of third parties, or that in any way may damage, disable, or deteriorate the Web or its services or prevent normal enjoyment by other Users.

EVENTISIMO, S.L.U. reserves the right to update the contents when it deems appropriate, as well as to eliminate them, limit them, or prevent access to them, temporarily or definitively, as well as deny access to the Web to Clients and Users who misuse the contents and/or breach any of the conditions that appear in this document.

EVENTISIMO, S.L.U. informs that it does not guarantee:

- That access to the Web and/or linked Web pages will be uninterrupted or error-free.

- That the content or software accessed by Clients and Users through the Web or linked Web pages does not contain any errors, computer viruses, or other elements in the contents that may cause alterations in their system or in the electronic documents and files stored in their computer system or cause other types of damage.

- The use that Clients and Users may make of the information or content of this Web or linked Web pages for their personal purposes.

The information contained on this website should be considered by Clients and Users as informative and guiding, both in relation to its purpose and its effects, for which reason:

- EVENTISIMO, S.L.U. does not guarantee the accuracy of the information contained on this Web and therefore assumes no responsibility for possible damages or inconveniences for Users that could arise from any inaccuracy present on the Web.

13. OUR RESPONSIBILITY

THE COMPANY assumes no liability arising, by way of example but not limitation:

- From the use that Clients or Users may make of the materials of this Web or linked websites, whether prohibited or permitted, in infringement of the intellectual and/or industrial property rights of contents of the Web or of third parties.

- From eventual damages to Clients or Users caused by a normal or abnormal functioning of search tools, the organization or location of content and/or access to the Web and, in general, from errors or problems generated in the development or instrumentation of the technical elements that the Web or a program provides to the User.

- From the contents of those pages to which Clients or Users may access from links included in the Web, whether authorized or not.

- From the acts or omissions of third parties, regardless of whether these third parties may be linked to EVENTISIMO, S.L.U. by contractual means.

- From the access of minors to the contents included in the Web, being the responsibility of their parents or guardians to exercise adequate control over the activity of their children or minors in their care or to install some of the Internet use control tools in order to prevent (i) access to materials or contents unsuitable for minors, as well as (ii) the sending of personal data without the prior authorization of their parents or guardians.

- From communications or dialogues in the course of debates, forums, chats, and virtual communities organized through or around the Web and/or linked websites, nor will it be responsible, therefore, for eventual damages suffered by individual and/or collective Clients or Users as a result of said communications and/or dialogues.

EVENTISIMO, S.L.U. will not be responsible in any case when:

- Errors or delays in accessing the Website by the Client when entering their data in the order form, slowness or impossibility of receiving the order confirmation by the recipients, or any anomaly that may arise when these incidents are due to problems on the Internet, acts of God or force majeure, and any other unforeseeable contingency beyond the good faith of EVENTISIMO, S.L.U.

- Failures or incidents that may occur in communications, deletion, or incomplete transmissions, so that it is not guaranteed that the website services are constantly operational.

- Errors or damages produced to the website by an inefficient use of the service and in bad faith by the Client.

- Non-operation or problems in the email address provided by the Client for sending the order confirmation.

In any case, EVENTISIMO, S.L.U. undertakes to solve any problems that may arise and to offer all necessary support to the Client to reach a quick and satisfactory solution to the incident.

Likewise, EVENTISIMO, S.L.U. has the right to carry out, during defined time intervals, promotional campaigns to promote the registration of new members in its service and encourage purchases. THE COMPANY reserves the right to modify the conditions of application of promotions, extend them by duly communicating it, or proceed to the exclusion of any of the participants from the promotion in the event of detecting any anomaly, abuse, or unethical behavior in their participation.

14. COMPLAINTS, CLAIMS, AND INFORMATION REQUESTS

The User can direct their complaints, claims, or information requests to the Customer Service of EVENTISIMO, S.L.U. identifying themselves with name and surname, ID, full contact address, telephone, and email, using any of the following ways:

- By sending a letter to the Customer Service of EVENTISIMO, S.L.U. C/ Balance nº 16, Pol. Ind. PISA, C.P. 41927 Mairena del Aljarafe, Seville (Spain).

- By sending an email to the address hello@sunandbluecongress.com

EVENTISIMO, S.L.U. will respond to the claims received as soon as possible and in any case within a maximum period of one month from the presentation of the claim. EVENTISIMO, S.L.U. will provide the User with an identification key and a written receipt, via email, so that they have proof of their complaint or claim.

Likewise, EVENTISIMO, S.L.U. has complaint and claim forms available to consumers or users who request them at the email address hello@sunandbluecongress.com

15. NULLITY

In the event that any clause of these Conditions of Use is declared null, the other clauses will remain in force and will be interpreted taking into account the will of the parties and the very purpose of these Conditions of Use.

EVENTISIMO, S.L.U. may not exercise any of the rights and powers conferred in this document, which will not imply in any case the waiver thereof unless expressly recognized by EVENTISIMO, S.L.U. or prescription of the action that corresponds in each case.

16. MODIFICATION OF THE CONDITIONS OF USE

EVENTISIMO, S.L.U. reserves the right to modify, at any time, the presentation and configuration of the Website, as well as these General Conditions. Therefore, EVENTISIMO, S.L.U. recommends the Client to read them carefully each time they access the Website.

Clients and Users will always have these Conditions of Use in a visible place, freely accessible for any queries they wish to make. In any case, acceptance of the Conditions of Use will be a prior and indispensable step to acquiring any product available through the Website.

17. APPLICABLE LAW AND ARBITRATION

These Conditions of Use are governed by the applicable Spanish legislation on the matter. To resolve any controversy or conflict arising from these Conditions of Use, the parties submit to the jurisdiction of the courts of the city of Seville, unless the law imposes another jurisdiction.

In Seville on July 18, 2023